Incident Management

Aspire of WNY Incident Management Policies

Aspire of WNY will manage incidents by ensuring the timely and appropriate reporting, recording, investigation, review, and follow up of all incidents. Effective incident management enhances the quality of care provided to persons with developmental disabilities, protects them (to the extent possible) from harm, and ensures that such persons are free from abuse and neglect.

Aspire does not take any retaliatory action against anyone who reports an incident or co-operates with the investigation of a report made to the NYS Justice Center (JC) or the Office for People with Developmental Disabilities (OPWDD.)

Thomas Sy, President and CEO designates to Maria Torgalski, Vice President of Quality, designated Quality Assurance personnel, Division Vice Presidents and Designated Program Administrators the authority to manage the incident reporting process in accordance with regulation and approved Agency policy and procedure.

The links below provide access to Aspire’s Incident Policies and Practices and the State Oversight Agencies who govern these policies


Should you require paper copies of these documents please send a written request to:

Maria Torgalski
VP of Quality
2356 North Forest Road
Getzville, NY 14068