one-of-a kind services for one-of-a kind people

A message from Aspire President Thomas Sy

Phone: (716) 505-5280

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Resource Facilitator/Day Program Manager

  • Full Time
  • Amherst

Website Aspire of Western New York


Bachelor’s degree in Human Services or related field and one year of experience in the field of developmental disabilities. QMRP desired for day treatment services or high school or equivalent with 3 years of experience working with individuals with developmental disabilities, including demonstrated competence in writing, interpersonal and organizational skills or a comparable combination of education and experience.  A valid New York State driver’s license.

Primary Responsibility:

To supervise day services for the Agency to ensure that individuals served have opportunities to make choices, develop and achieve, participate in the community, maintain good health and secure personal future, be treated with respect and dignity and experience relationships with family members, friends and neighbors.

Essential Duties are the ability to:

Assist with the day to day management of assigned services, supervise staff, provide direct oversight of day services, ensure compliance with regulations, promote positive relationship and communications. Adherence to attendance and lateness standards is required.

Ability to perform all of the essential job functions for a minimum of a seven and one half hour shift, with one hour unpaid meal break, without a significant risk of serious injury.

Essential Physical Functions are the ability to:

Critical and crucial to the position’s essential function is the safety of the people Aspire serves. Due to the nature of the individuals we serve, the essential functions require all the duties and responsibilities listed below to be performed in all environments and using all appropriate equipment.  All individuals are required to be able to perform these movements without significant risk of injury.

  1. Bend, stoop, squat, kneel, sit, stand and lift as per program needs.
  2. Provide two-way communications with people.
  3. Lift and transfer the individual both manually and mechanically as per program needs. Manual lifting requires the ability to lift individuals as required in their prescribed individual program plans—bearing the weight of that individual. Mechanical lifting will be performed using proper mechanical lifting standards and based on the safety of the individual as per program needs.
  4. Transfer, move, reposition, shift and place people in pieces of equipment necessary for their physical circumstance ensuring their safety, comfort and their natural living conditions as per program needs.
  5. Physical agility/ability to react to a life-threatening emergency or to intervene in a crisis situation including using your body as an intervention (SCIP or other techniques), as prescribed, to assure safety of the individuals. Physical agility/ability includes but is not limited to bending, stooping, squatting, kneeling, sitting, standing and lifting as per program needs.

Duties and Responsibilities:

  1. Manages assigned areas of day to day operations in day services, focusing on direct participation of staff persons and individuals served and observation of services on site and in the community. Includes the coordination and directing of staff to develop meaningful activities for individuals.
  2. Supervises the provision of supports and services within assigned areas of day services as determined by individual service plans and all associated or related services to ensure health and safety. Includes maintaining a visible presence by observing implementation of services for quality assurance/quality improvement purposes.
  3. Coordinates behavior management services in conjunction with the Psychologists and program staff.
  4. Coordinates clinical supports in conjunction with Therapists and Medical Professionals.
  5. Assumes incident reporting responsibility as assigned to ensure thorough documentation of all incidents and preliminary investigation reports.
  6. Manages the overall coordination of community integration activities.
  7. Serves as the immediate supervisor and Mentor for assigned Treatment Aides and other Direct Support Positions, includes participation in selecting and hiring and training direct care staff.
  8. Administers the Agency’s labor relations system within the department in conjunction with the Coordinator of Day Service Opportunities.
  9. Assists with preparation of daily staff schedule as assigned.       Includes ensuring that adequate staffing pattern is maintained to meet individual needs.
  10. Assists with staff training as assigned.
  11. Assumes responsibility as assigned for coordinating community activities for individuals.
  12. Performs assigned quality assurance record keeping/responsibilities and/or record review.
  13. Implements policy and procedures and ensures compliance to applicable rules and regulations.
  14. Serves as treatment coordinator as assigned to develop service plans, write comprehensive functional assessments and related notes.
  15. Participates as a member of the support team for assigned individuals.
  16. Assists with intake/admission/discharge activities as assigned.
  17. Coordinates positive relationships and communications among individuals served, residence staff, families, advocates and the Agency.
  18. Responsible for assigned internal committees and participates in Agency and community committees, meetings and training.
  19. Conduct site safety and sanitation inspections; ensures adherence to safety and sanitation policies and procedures; reporting and ensures correction of any unsanitary/unsafe conditions and practices to ensure the health, safety and well being of individuals served, employees, volunteers and general public.
  20. Adheres to Agency policies, procedures, rules and regulations.       As a condition of employment, adherence to attendance and lateness standards are required.
  21. Performs other duties as assigned.

To apply for this job email your details to

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