What is the Quality Plan?
Aspire's Quality Assurance/ Quality Improvement (QA/QI) Plan is an ever evolving process striving to ensure excellent quality services for all the people we serve. The QA/QI Plan was developed by the Aspire Quality Division and approved by the Agency's Quality Steering Committee. The purpose is to measure and ensure improvement of quality care and services for Aspire's customers and to oversee quality initiatives.
All quality, safety and improvement committees report any QA/QI activities to the Agency-Wide QA Committee; which ensures a match with the agency's mission and vision. Trend analysis and follow up from identified areas for improvement are monitored, and the committee makes recommendations for process improvement and systems development. The Agency-Wide QA Committee reports trends, survey outcomes, consumer satisfaction results and policy development to the agency and to Aspire's Board of Directors.
What is Corporate Compliance?
Aspire of WNY has an excellent reputation. Our reputation is achieved and maintained through the integrity and ethical standards of our officers, directors and employees. Aspire of WNY conducts business in accordance with the highest levels of business ethics and in compliance with applicable mandates. Aspire continually strives to provide the highest level of care and service and utilizes its Corporate Compliance Program to achieve these goals through policies, staff training and self auditing. The Corporate Compliance Officer, Compliance Committee and Board of Directors ensure these standards are met. To obtain a copy of the Aspire Compliance Program or to report any concerns, please call the Aspire Hot Line at (716) 505-5671.
Click here to learn more about Aspire's corporate compliance plan.
Aspire is fully compliant with the Health Information Portability and Accountability Act of 1996. This Act strives to protect confidentiality and Protected Health Information in all business Aspire conducts. Any questions regarding Aspire's HIPAA Policies or concerns about protection of confidential information, please call the Aspire Hot Line at (716) 505-5671.
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